Shop Policies

Thank you for visiting The Damask Baby! Here you will find a variety of hand made outfits and props for professional photography use. Please read our shop policies carefully before placing your order. 

**Due to new laws implemented in 2019, we regretfully cannot ship to Germany. Any orders received from Germany will be canceled and refunded. Our German customers are welcome to order using a shipping address outside of Germany. We apologize for any inconvenience this may cause.**

INTERNATIONAL SHIPPING: International shipping times may vary anywhere from 2-4 weeks once shipped. International buyers are responsible for any customs fees or VAT taxes.  All duty fees or taxes incurred at customs for INTERNATIONAL packages are the responsibility of the customer. Due to legalities, we cannot mark packages as gifts or lower their value. If you are in a country that has high customs fees, we suggest you order items separately.

RETURN POLICY: If you are unhappy with your purchase and wish to receive a refund, please contact me within 48 hours of delivery. No refunds, exchanges, etc. will be considered after 14 days upon customer's receipt of merchandise. The customer is responsible for return shipping and merchandise must be in original condition for me to issue a refund.  No unapproved returns will be accepted.

**Because of the nature of the item, no refunds will be given for CUSTOM orders, as in orders which require me to customize merchandise per a specific request. 

If your item was damaged en route, please contact me within 48 hours of delivery to discuss item replacement or return. I am not responsible for lost or stolen packages.  

CARE: Many of my items include care instructions within the listing OR with the actual order. Please follow the care instructions carefully to maintain your props. If you have any questions about the care of your props, please message me BEFORE attempting to wash them. I am not responsible for damage due to improper washing or any damage incurred once the customer receives the product.

I reserve the right to reproduce custom made items. I also reserve the right to photograph all items I create and may use them at my discretion for advertising or as samples inside of my listings. All photos of completed work are the property of The Damask Baby and cannot be used without my permission.

**Please note that many of our products contain small parts and young children should not be left unsupervised with said products.**

By purchasing from my shop, you are agreeing to all the terms and policies stated here.